Do I need a PayPal account to be able to by from you? If you don’t have an existing Pay Pal account don’t worry, you can simply pay for your items using your debit or credit card, just follow the instructions on the left hand side of the PayPal page. If you do have an existing Pay Pal account then you will be able to log in to it on the right hand side of the page. Where is my order? Once we have received your order we will email you to let you know we have received it. We will then send an email to confirm the order has been despatched and if relevant the online tracking reference. If you have any queries or have not received your order after 7 days then please contact us via email at info@babyduckshop.co.uk How safe is it to order online at Baby Duck Shop? Information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available), exactly the same as you would use for online banking. Your details are therefore completely secure. Your personal information is stored on PayPals servers and is heavily guarded, both physically and electronically. To further shield your credit card and bank numbers, PayPal do not directly connect our firewall-protected servers to the internet. To help safeguard you against identity theft, every PayPal payment is followed by an email confirming your transaction. I am having a problem when trying to place the order, can I order over the phone? If you are having a problem placing the order or making payment via paypal you can email us at info@babyduckshop.co.uk with your order details and telephone number and we will phone you back as soon as possible too take payment. The product I want to order is out of stock, can you tell me when it will be back in? Whilst we endeavor to keep everything in stock, some items from time to time will be unavailable especially during busy periods. If the item you would like is out of stock then please feel free to email us at info@babyduckshop.co.uk, we will endeavor to give you an estimated date for delivery into stock and can notify you if required. Ordering the easidream® soothing system and ewan the dream sheep™ Due to the size of these items we currently have them shipped to you directly from our supplier via express delivery, this means that if you order other items you will receive one package from them and one from Baby Duck Shop. The other items shipped from Baby Duck Shop will be sent 1st Class Royal Mail unless you request otherwise during the checkout process. There may therefore be a difference in the time it takes for the items to arrive so please make sure you consider this when selecting the delivery method required. We will always do our best to ensure the items are sent out as soon as possible and to keep you informed about what is happening. If you do have any queries on these items, please don't hesitate to contact us via email at info@babyduckshop.co.uk Please note orders must be received by 12 noon to ensure next day delivery as with our standard next day delivery option. I would like to send the order as a gift, is this possible? We offer a free gift wrapping service on certain items, this can be selected when choosing your items. For more information on this please see our Gift Service page. I have changed my mind or the product is not what I expected? We offer a no quibble money back guarantee as long as the item is returned unused, unworn, in its original condition, with tags intact and in its original packaging within 14 days of purchase. We will refund the cost of the product as soon as possible following our agreement to do so. Please note that P&P and returns postage are direct costs and we regret that they cannot be refunded unless the item is faulty or incorrect. For more information on returning an item please see the Exchange and Refund Policy in the Terms and Conditions. I received the wrong item or the item is faulty? If you need to return an item because it is faulty or you have been sent the wrong item then please see our Exchange and Refund Policy in the Terms and Conditions.